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Tri-City Appliance Service ● Geschlossen

Tri-City Appliance Service

★ 4,9
1221 Bewertungen
Adresse
2920 E Mohawk Ln STE 107, Phoenix, AZ 85050
Telefon
(602) ...
Standort
Werbung
Über diesen Kundendienst

Tri-City Appliance Service ist ein etablierter Haushaltsgeräte-Kundendienst mit Sitz in Phoenix, Arizona. Das Unternehmen ist unter der Adresse 2920 E Mohawk Ln STE 107 zu finden und hat sich auf die Wartung und Reparatur hochwertiger Küchengeräte spezialisiert. Mit einer herausragenden Bewertung von 4,9 von 5 Sternen bei über 1.200 Bewertungen genießt der Betrieb einen exzellenten Ruf in der Region. Tri-City Appliance Service ist bekannt für seine langjährige Erfahrung und die enge Zusammenarbeit mit renommierten Marken.

Leistungen und Service

Der Kundendienst konzentriert sich auf die Reparatur und Wartung von Premium-Haushaltsgeräten, insbesondere von Sub-Zero und Wolf. Das Serviceangebot umfasst die Fehlerdiagnose, die Reparatur von Kühlsystemen, den Austausch von Komponenten sowie die allgemeine Instandhaltung von Kühlschränken, Gefrierschränken, Backöfen und Kochfeldern. Kunden schätzen die Möglichkeit, zeitnah einen Termin zu erhalten, oft bereits am nächsten Werktag. Das Team arbeitet mit Präzision und verwendet moderne Diagnosewerkzeuge, um die Ursache von Störungen zu identifizieren und zu beheben.

Kundenerfahrungen

Stammkunden loben besonders die langjährige, verlässliche Partnerschaft mit Tri-City Appliance Service. Ein Kunde berichtet, dass er seit Jahren für seine Sub-Zero- und Wolf-Geräte auf den Service vertraut und der Techniker Josh stets hervorragende Arbeit leistet. Die Freundlichkeit und Professionalität der Techniker sowie die zuvorkommende Art des Büropersonals werden immer wieder hervorgehoben. Viele Kunden betonen, dass sie aufgrund der konstant guten Erfahrungen auch in Zukunft auf den Service zurückgreifen werden. Die Zuverlässigkeit und das Fachwissen des Teams machen Tri-City Appliance Service zu einer ersten Adresse für anspruchsvolle Haushaltsgeräte.

Das Unternehmen ist von Montag bis Freitag zwischen 07:30 und 16:00 Uhr erreichbar. Termine können telefonisch unter (602) 953-3000 oder über die Website www.tricityapp.com vereinbart werden. Die Lage an der E Mohawk Lane bietet ausreichend Parkmöglichkeiten für Kunden, die ihr Gerät direkt vorbeibringen möchten. Dank der schnellen Terminvergabe und der kompetenten Beratung ist eine unkomplizierte Abwicklung gewährleistet.

Kundenbewertungen (64)
I appreciate that the company was able to provide a next-day appointment. Unfortunately, the remainder of the experience was extremely disappointing. I paid $195 for a diagnostic visit but did not receive a clear diagnosis. My Sub-Zero freezer had stopped working, and I simply wanted to understand the cause of the failure. The technician, Jon, repeatedly stated that the “cooling system” was broken, without identifying which component had failed. Initially, I was told the freezer cooling system needed to be replaced at a cost of $4,000. Within minutes, this changed to replacing both the freezer and refrigerator systems for $8,000. I was then encouraged to purchase a new Sub-Zero unit from the company for $15,000 with a 5% rebate. The constant changes in recommendations, without supporting evidence, were confusing and concerning. The visit lasted over an hour and consisted largely of repeated explanations and shifting conclusions. When I specifically asked which part of the cooling system was failing—such as whether there was a refrigerant leak or low Freon—the technician refused to check the refrigerant level, stating he did not want to use his gauge. After a lengthy discussion, he finally tested it, but only reluctantly. Throughout the visit, I felt spoken down to and not treated with respect. The technician’s demeanor was dismissive and unprofessional, which added unnecessary stress to an already frustrating situation. Overall, this was a very stressful experience. I expected a professional diagnostic service and clear technical information in return for the diagnostic fee, but that was not provided.
Since I’ve owned my Subzero and Wolf appliances, TriCity has been my service provider. Josh has been to my tech. Service has been great. Will be doing business again with them.
I have been using Tri-City appliance for years to service my Wolf and Sub Zero appliances. The technicians have all been very nice and professional! The office staff are always very helpful with scheduling and the issue always get resolved quickly. If I ever have a problem with my appliances I always call Tri-City!
Robert was the best technician we have ever had. He looked at our Wolf gas oven and knew within 30 seconds what was wrong. What was more amazing … he fixed it in 1 minute. So a pleasant, hard working man! We need more service people like him!
We bought a brand new Wolf speed oven, but had a problem where the door didn't want to close all the way. Called Tri-City in August and they said it needed a new hinge. "No problem, it's covered by warranty. We'll order one." A week goes by and I don't hear anything so I call them. "Oh, it's on backorder from the factory. We won't have it until December." Really? Did you maybe try looking elsewhere for the part? Ok, December comes and I haven't heard from them, so I call. "Oh, it's pushed to January now." January comes. Still no communication. I call them. "Oh, you're part is in. Would you like to schedule the service?" We'll crap, it's a good thing I called or I might still be waiting. Bottom line - they did good work, but their communication is non-existent and I feel like they didn't try at all to get it done faster. Six months is a long time to wait for a hinge for a brand new (expensive) appliance.

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